Hotel Urban St Leonards

Very disapointing. Staff were rude and unhelpful. Ordered drinks we never recieved but were charged for them and numerous other things on checkout. It seems they tried to scam us.

Staff were wonderful...when they discovered there was no booking recorded they were very helpful...great to be close to North shore hospital....Dining room..good food and great waiter

The staff are always very friendly and the rooms are great value for money, close to all amenities and the city.

The rooms were very adequate, the hotel was very clean.

I have had to book on two occassions for clients. First client was his first time in Australia. The terrible experience with the person on the reception was very embarrasing for me. He even told us he could not wait to go home and was very impatient and looked very bored. The second client experienced something similar with "impatient" attitude and a lack of interest and certainly lack smiles. I wish I had not booked the second time there..but I thought that the first time was a one off incident and was prepared to try again. Please make sure your staff on the desk look and act like they are at least pleased to see you.

The bed was very comfortable. The bathroom was as good as any we have ever used.

Room 124 was a little noisy in that other users of plumbing was very noticeable and siren and occassional traffic noises intruded.

Hotel Urban location suited our visit to Sydney. Hotel was excellent value for money and the 12:00 checkout was brilliant.

Staff were friendly, room was perfectly clean, nice detail, magazines were nice touch.

Couldn't understand why there was a $100 deposit required after room had been previously paid for.

I found the staff really friendly and very helpful. The rooms were really clean and the bed was very comfortable. Everything was provided for and it made our long weekend that extra enjoyable. I would definately stay there again. It wasn't too far from the city and it was really quite at night - something we look for when we stay in the city.

Ease of transport, close to shops,nice room

Staff - particularly the manager (Will) were excellent. I was disappointed with the location of the hotel but the helpfulness of the manager put this completely in perspective and helped me achieve as much as I could in Sydney in the one day I was there.

Just the location which is beyond anyone's control

It's easy & comfortable and well located. Great staff and always good to come back to!

Tanya, I believe, at reception was exceptionally customer oriented, friendly and informative. My check-n date was the morning of Friday 22 April 2011. The room was well appointed and comfortable.

I have no complaints regarding the hotel, only one particular taxi driver who did not know your location and took me on some detours during my journey from Mascot to St Leonards on Friday evening.

Free parking, double glazed windows kept the traffic noise down, room well equiped for couples. New King sized beds.

Easy Online Booking service. Convenient location near St Leonards station and RNSH. Excellent secure parking.

I know it's common practice nowadays, but I dont get the whole taking of $100 for security for mini bar and possible damages. I work on trust and would like the same courtesy extended back to me at a motel.

The friendliness and professionalism of the staff ,made for a very pleasant stay,after a stressful week waitong to get my daughter safely back from south island nz among the quakes .definitely like to stay here again.

that i didnt stay longer